We want every customer to love their saree. Because each one is inspected and carefully packed before dispatch, our refunds and replacements cover sarees that arrive damaged, defective, or not as described. Here's how it works.
1. When You Can Raise a Claim
If your saree arrives damaged, defective, or not as described, contact us within 48 hours of delivery and we'll guide you through the process.
2. Eligibility
To be eligible for a replacement or refund, the saree must be:
- Damaged in transit, defective, or different from what you ordered.
- Reported within 48 hours of delivery, with photos of the saree and packaging.
- Unworn and unwashed, in its original packaging with the matching blouse piece, and accompanied by the order number or invoice.
The following are not eligible:
- Change-of-mind returns — as each saree is quality-checked before dispatch, we're unable to accept these.
- Sarees that have been worn, washed, ironed, or altered.
- Sarees damaged due to misuse after delivery.
- Items marked as “Final Sale” on the product page.
3. How to Initiate a Return
- Email hello@tanmayaasarees.shop or WhatsApp us with your order number and a brief reason.
- We'll confirm and send a reverse-pickup request to our courier (where available) or share a return shipping address.
- Pack the saree in its original packaging and hand it over to the courier (or ship it back if reverse pickup isn't available in your PIN code).
- Once we receive and inspect the saree, we'll process your refund.
4. Refund Timeline
- Prepaid orders — refund is initiated within 2 business days of receiving the returned saree. The amount typically reflects in your account in 5–7 business days, depending on your bank.
- Cash on Delivery orders — refund is issued via bank transfer (NEFT/IMPS) to the account details you share. Allow 5–7 business days from the day we receive the return.
5. Replacements
For an eligible damaged, defective, or wrong item, we'll send a replacement of the same saree where stock allows, or issue a full refund — your choice. We don't offer change-of-mind exchanges.
6. Damaged or Wrong Item Received
If a saree arrives damaged in transit or you received the wrong item, email or WhatsApp us within 48 hours of delivery with photos of the parcel and saree. We'll arrange a free pickup and either replace the saree or issue a full refund — your choice.
7. Return Shipping
For eligible damaged, defective, or wrong-item returns, we cover the return shipping in full — you won't pay anything to send it back.
8. Contact
Need help with a return? Email hello@tanmayaasarees.shop or message us via the contact page.